ADMISSIONS

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• Spaces will only be secured on the completion of a registration form following a visit to the nursery.

• Through submission of the registration form, you agree to the terms and conditions stated below.

• Spaces cancelled within the 4 week notice period of starting will be liable for the full months fees. 

• Where non funded sessions are being accessed or a funding code is not yet available, a deposit of £100 is required to secure the space. This is non-refundable in the event of a space being cancelled.

• We accept children from 3 months to 5 years of age.

• We require that all children attend at least 2 days over a week

 

FEE SCHEDULE:

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• Fees are payable in accordance with the published tariff.

• The tariff is reviewed regularly. A minimum of 4 weeks notice is given to advise of any changes to fees.

• All ‘working family’ funded sessions incur a sustainability charge which is detailed on the tariff.

• The nursery is closed during all bank holidays and the period between Christmas and New Year.

• The nursery is closed for 2 training days each year. These dates are published on the website at least 3 months prior.

• No charges are incurred on closure days. Funding may still be claimed dependant on days attending. We cannot offer a swap for funded days.

• In the event of a child being unwell, full charges apply. Please refer to our policies for details on exclusion periods.

• Families attending all year will receive a 40% discount for holidays. 1 months notice must be given via email in order to receive the discounted rate.

• The 40% discount does not apply to families attending term time only.

• Requests for a change of sessions must be submitted via email and are subject to availability.

• A 4 week notice period is required for changes to sessions or the cancelation of a space. This must be advised via email. Full payment is due during the notice period.

• Late collection will incur a charge as advised on our tariff.

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PAYMENTS:

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• Invoices are issued at the beginning of each month.

• Full payment is due by the last working day of each month.

• Payments can be made via BACS, debit/ credit card, Paypal, and your ‘Tax Free Childcare’ account.

• Unmet payments will incur a late payment fee of £10 from the 1st day. After the 7th day the balance will increase by 5%. This will continue to increase another 5% each subsequent week payment has not been received.

• In the event of non-payment of fees, we reserve the right to withdraw your child’s space until the matter is resolved.

• In the event of non-payment of fees, we have the right to action legal proceedings if necessary.

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FUNDED SESSIONS:

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• We accept the following funding:

  • Working Families Funding for 9 months to 2 years

  • Working Families Funding for 2-3 year olds

  • Local Authority Funding (for families in receipt of government support) for 2-3 year olds

  • Universal Early Years Entitlement Funding for 3-4 year olds

  • Working Families Funding for 3-4 year olds                                                                                                                                                                              

• Funded sessions are subject to eligibility criteria as advised by the government.

• All parents/ carers accessing funded hours must agree to the terms of the funding (as stated by the local authority) and sign the parent declaration forms as required.

• Parents/ Carers must provide a funding code and proof of child’s DOB to receive funded sessions.

• Hours of funding claimed are based on our session times. For example, 1 full day = 10 hours of funding. We cannot claim funding for a ‘part day’ or accrue hours over the year.

• Funded sessions are not transferrable. It is not possible to change a funded day in the event of a closure day.

• Where a mixture of funded and fee paying sessions are being accessed, the funded sessions will be allocated first (the first part of the week).

• Funding can be accessed on a term time only basis or stretched across the full year. If wishing to transfer from all year to term time this will only be possible at the beginning of a term.

• Families accessing the ‘Working Families Funding’ are required to validate and renew their code every 3 months. A text or email will be sent from HMRC 4 weeks prior to check. This is the responsibility of the parent/ carer.

• In the event of becoming non eligible for funding or failure to renew a code, then parents/ carers could be eligible for the payment of full fees as advised in our tariff.

• In the event of becoming non eligible for ‘Working Families Funding’ a ‘Grace Period’ is set by HMRC to ensure funding is not withdrawn immediately.  

• Universal Early Years Entitlement Funding for 3-4 year olds is not subject to the working families criteria. This can continue to be accessed regardless of individual circumstances.

• For all information about funding please visit www.childcarechoices.gov.uk

 

OTHER:

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• The nursery ensures open access to all policies which are available on our website.

• The nursery cannot undertake the care of poorly children as laid out in our policies. The nursery should be notified of all illnesses.

• The nursery should be informed of all absences.

• The nursery must be informed of any change in personal details via email.

• The nursery will not be liable for any loss or damage of clothing or belongings. All items should be named.

• Session availability and individual considerations will determine when a child transitions into a new room. Parents/ carers will be advised of this prior to the move.

• In the unlikely event of a child posing significant risk to themselves or others, the nursery have the right to remove the child from our care. This would take place in line with our policies and will always be a last resort.

• The nursery has a zero-tolerance policy on any kind of abuse towards staff. The nursery reserves the right to refuse access to our grounds to any person who displays such behaviours. Legal action will be taken where necessary.

• In the event of the nursery having to force closure due to circumstances beyond our control, usual fees will apply. Closure will always be a last resort.   

 

DATA PROTECTION STATEMENT:

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• The nursery will collect data and personal information inline with the requirements of statutory bodies. This includes ‘Ofsted’, the DFE and HMRC. The use, storage and sharing of this data will be in line with GDPR.

• The sharing of data will be used for the purpose of funding. Information will also be shared under safeguarding procedures where necessary. 

• If you give us a funding code you agree that we will share any funding code with Torbay Council.

 

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These terms and conditions came in to force on the 11/07/2024

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